YOUR PRIVACY IS IMPORTANT.

On August 5th, 2019, SustainNatural.com was acquired by Grove Collaborative.  Grove Collaborative's Privacy Policy which you can read below, is in effect. Sustain’s former privacy policy, which can be found here, continues to apply to users who signed up prior to August 5, 2019.

Grove Collaborative Privacy Policy

Last Updated: July 3rd, 2018

At Grove Collaborative, the most important thing is always doing right by our customers. We crafted this document to provide our customers with transparency into our business practices. For those of us who aren’t often reading Privacy Policies, we wanted to be sure to call out one thing that may not be immediately clear: we do not and will not sell your data to any third party for any purpose. We do, however, use third party tools that help us run the company, provide our service, and market to future and current customers. The details of what we do, and with whom, are explained below. If you have any questions, feel free to reach out to us at support@grove.co - we’re here to help!

Welcome to, and thank you for your interest in, the Grove Collaborative website! This website, currently located at www.grove.co and related sites, as it may be updated, relocated, or otherwise modified from time to time (the "Site"), along with the service available through the Site for the scheduling and delivery of household products to you (the Site and such service to be collectively referred to as the "Service"), is operated by Grove Collaborative Inc. ("Grove Collaborative," "us" or "we").

This privacy policy ("Privacy Policy") describes the information that we gather from you, how we use and disclose your information, and the steps we take to protect your information. Your use of the Service is subject to your acceptance of this Privacy Policy. By accessing or using the Service in any manner, you acknowledge that you have read, understood, and consent to the privacy practices described in this Privacy Policy.

This Privacy Policy is incorporated into and is subject to the Grove Collaborative Terms of Use. Capitalized terms that are not defined in the Privacy Policy have the meaning given to them in the Grove Collaborative Terms of Use.

Information that is collected in connection with your use of the Service:

If we combine or associate non-personal information with personally identifiable information that we collect through the Service, we will treat the combined information as personally identifiable information in accordance with this Privacy Policy.

How we use the information that we collect:

(a)  General Use. We use the information that you provide or that is otherwise collected through your use of the Service to:

(b) User Testimonials and Feedback.  We often receive testimonials and comments from users who have had positive experiences with our Services.  We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city or business.  We obtain the user’s consent prior to posting his or her name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only.  If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting you name with your feedback. If you make any comments on a blog or forum associated with our Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these blogs and forums. 

(c) Creation of Anonymized Data. We may create anonymous data records from personally identifiable data by excluding information (such as your name) that makes the data personally identifiable to you (“Anonymous Data”).  We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation.  We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.

When we disclose the information that we collect:

We disclose to third parties the information that you provide or that is otherwise collected through your use of the Service in the following circumstances:

Your choices:

(a) Email Communications.  We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services.  When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).  Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.

(b) Cookies.   If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.

(c) Text Messaging.  

By signing up for our Service, you are expressly consenting to receive text messages to any mobile number you provide.  You agree we may send you such text messages using any technology to remind you about upcoming orders and for other customer support, Account or Service-related purposes.   You also agree that we may send you text messages to advise you about our offers, products, services, and/or programs, provided that we will seek your affirmative consent before sending you marketing or advertising-related text messages using an automatic telephone dialing system.    Text messages will only be sent to the mobile phone number you supply. In some instances, you may have the opportunity to reply to a message, which may result in additional response messages. Your consent to receive marketing or advertising messages via an automatic telephone dialing system is not a condition of purchase.

Message and data rates may apply. We do not charge a fee for our text message programs and assume no responsibility for charges by your carrier that you may incur when you sign up to receive text messages from us. You may opt out of a text message program at any time by replying STOP to the number from which you received the message, or as otherwise stated in the specific terms and conditions for the applicable text message program. You may receive a final confirmation message to confirm that you will no longer receive text messages from the applicable text message program unless you opt back into such program. If you unsubscribe from a text message program, you may continue to receive text messages through any other text message programs you have joined until you separately unsubscribe from those programs.  You acknowledge that our program platforms may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Grove and its service providers will have no liability for failing to honor such requests. Some of our text messaging services have additional terms and conditions that will apply in addition to the description above.

(d) Changing or Deleting your Personally Identifiable Information

You may, of course, decline to share certain personally identifiable information with us, in which case we may not be able to provide you with some, or all, of the features and functionality of the Service. You may update, correct, or delete your profile information and preferences at any time by accessing your account preferences page through the Service. Please note that while your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics.

Third party services:

The Service may contain features or links to websites and services provided by third parties. Any personally identifiable information you provide on third party sites or services is provided directly to that third party and is subject to that third party's policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties' privacy and security policies before providing them with personally identifiable information.

Third party payment processor:

When you make a purchase on the Site, any credit card information you provide as part of your payment information is collected and processed directly by our payment processors Stripe and PayPal. We never receive or store your full credit card information. Stripe and PayPal commit to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com/us/privacy and https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

How we respond to Do Not Track Signals:

We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Site.

Our commitment to children's privacy:

We do not knowingly allow children under 13 years of age to use the Service or knowingly collect or maintain personally identifiable information from persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Service at any time or in any manner. If a child under 13 submits personally identifiable information to Grove Collaborative and we learn that the personally identifiable information is the information of a child under 13, we will attempt to delete the information as soon as possible.  If you believe that we might have any personally identifiable information from a child under 13, please contact us at support@grove.co.

Our commitment to data security:

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of your personally identifiable information. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service and you do so at your own risk. We also cannot guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of any security breaches, you should notify us at support@grove.co.

International visitors:

The Service is hosted in the United States and is intended solely for visitors located within the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personally identifiable information outside of those regions to the United States for storage and processing, and by providing your personally identifiable information on the Service you consent to that transfer, storage, and processing. Please note that the United States does not have the same data protection laws as the European Union and other regions.

Changes and updates to this Privacy Policy:

Please revisit this page periodically to stay aware of any changes to this Privacy Policy. If we modify this Privacy Policy, we will make the modified version available through the Service and update the last updated data above. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your e-mail address if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Our amended Privacy Policy will automatically take effect 30 days after it is made available through the Service, and if you do not agree with any changes to the Privacy Policy, you may terminate your account and stop using the Service. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

Our contact information:

Please contact us with any questions or comments about this Privacy Policy, your personally identifiable information, our use and disclosure practices, or your consent choices by e-mail at support@grove.co. You may also contact us at the following address:

 

Grove Collaborative, Inc.

1301 Sansome Street

San Francisco, CA 94111